Delete your Helferino account

Here you can delete your Helferino account, even without the app. This page belongs to the app “Helferino” on Google Play by the developer “Helferino.de”.

How it works

Enter the email address and password of your Helferino account.
Confirm that you want to delete the account permanently.
Tap “Delete account permanently”. The deletion takes place immediately.

It works the same way in the app: Profile → Delete account.

Forgot password?

Reset it in the app (Sign in → “Forgot password?”) and then delete the account here. Or write to hilfe@helferino.de from your account's email address, and we will delete it for you.

What is deleted

Your account and your profile, your jobs, contacts and matches, all chats, ratings given and received, notifications, bookmarks, blocks and job listings, as well as uploaded proof documents and your profile picture.

Anyone who had a confirmed match with you will be informed that your account has been deleted.

What remains and for how long

Invoice and accounting records that we are required by law to keep: eight years from the end of the calendar year.
A deletion marker: only the random account ID and the time of deletion, for 180 days. It prevents a backup from restoring your account.
Reports that you submitted or that concern you remain, without any link to your account. Chat excerpts sent along voluntarily are kept for no more than 180 days from submission.

Ongoing subscription

We automatically cancel a subscription (Light, Silver or Gold) when the account is deleted. To only cancel without deleting the account, use the cancellation page.